Frequently Ask Questions
FAQs – Learn More About LookA YoU
About Our Products
Are your items authentic?
At LookA YoU Luxury, we uphold the highest standards of reliability and excellence. All items are fully pre-authenticated through trusted third-party authentication companies.
We stand behind our products with a money-back guarantee in the unlikely event an item is proven inauthentic. You can shop with full confidence knowing every piece is genuine and carefully vetted.
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Reviews & Reputation
Where can I see customer testimonials?
We are proud of our strong reputation across multiple platforms. You can view our 5-star reviews on:
• Etsy
• eBay
• Poshmark
We have achieved Top-Rated Seller status and continue to deliver an exceptional luxury shopping experience.
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Product Details
Are the photos of actual items?
Yes. All images shown are of the actual item you will receive.
Please note: As our inventory consists of pre-owned luxury items, minor signs of wear may not always be fully visible in photos. We provide detailed descriptions to ensure full transparency.
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Taxes
Do I have to pay sales tax?
Sales tax is applied only to orders delivered within Georgia, in accordance with state laws.
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Payments
Which payment methods do you accept?
We accept secure payment options including:
• PayPal
• Amazon Pay
• Visa
• Mastercard
• Discover
• American Express
Installment & Lay-Away
For security purposes, orders paid by card must ship to the billing address.
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Shipping
When will my order ship?
Orders are typically shipped within 7–14 business days after payment clears. Please refer to our shipping policy for full details.
How will my order be shipped?
We ship via FedEx or UPS, with:
• Insurance included
• Signature required upon delivery
We only ship to verified physical addresses (no P.O. Boxes).
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Military Shipping
Do you ship to APO/FPO addresses?
Yes, we proudly support our military customers. APO/FPO orders are shipped via USPS, and delivery times may vary.
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International Shipping
Do you ship internationally?
Yes, we offer international shipping. However, availability depends on customs regulations in each country, which may restrict certain shipments.
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Returns
What is your return policy?
Please refer to our Return Policy page for full details.
How many days do I have to return an item?
Returns must be requested within 5 days of delivery.
Do you offer refunds or store credit?
• Items under $600: Refund or store credit
• Items over $600: Store credit only
Are all items returnable?
No. The following are final sale:
• Jewelry
• International orders
• In-store purchases
• Online orders picked up in-store
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Refund Processing
How long does it take to process refunds?
Once your return is received and approved, refunds or store credit are processed within 2–3 business days.
Consignment & Selling
Do you offer consignment services?
Yes, we offer consignment services to help you sell your luxury items بسهولة and profitably. Visit our consignment page for more details.
Can I sell my item to you?
Absolutely. We purchase authentic designer handbags from private sellers. Submit your item through our Sell Your Bag page to receive a quote.